RETURNS
RETURNS
IF YOU ARE UNSATISFIED WITH YOUR NEW PIECES FOR ANY REASON PLEASE REACH OUT TO US AT HELLO@KINGACSILLA.COM AND WE WILL HAPPILY EXCHANGE OR CREDIT YOUR PURCHASE IF CONTACTED WITHIN 7 DAYS OF DELIVERY.
RETURNED ITEMS ARE ELIGIBLE FOR EXCHANGE OR CREDIT IF ALL TAGS REMAIN ATTACHED AND THE GARMENTS REMAIN UNWORN.
KINGA CSILLA RESERVES THE RIGHT TO OFFER EXCHANGE OR CREDIT FOR CHANGE OF MIND, INCORRECT FIT AND MINOR FAULTS.
SALE ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR REFUND OR CREDIT.
WHERE ITEMS ARE DEEMED AS FAULTY , A REPLACEMENT CAN NOT BE SENT TO YOU OR THE STYLE IS CONSIDERED TO HAVE A MAJOR FAULT IN ALIGNMENT WITH ACCC GUIDELINES KINGA CSILLA WILL ISSUE A FULL REFUND.
Return orders must be approved and sent with a Kinga Csilla issued RA number. Any returns sent without and RA# will not be assessed or opened and will be returned back to you RTS.
Kinga Csilla offers store credit within Australia only, exchanges (globally) and store credits to the total value of your returned items (globally) subject to the following conditions:
To start your exchange, credit or refund process please email hello@kingacsilla.com
RETURNING CONDITION
Item/s must be returned in original condition, unworn, unaltered, unwashed and with all tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge;
REFUNDS
KINGA CSILLA RESERVES THE RIGHT TO OFFER EXCHANGE OR CREDIT FOR CHANGE OF MIND, INCORRECT FIT AND MINOR FAULTS.
SALE ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR REFUND OR CREDIT.
WHERE ITEMS ARE DEEMED AS FAULTY , A REPLACEMENT CAN NOT BE SENT TO YOU OR THE STYLE IS CONSIDERED TO HAVE A MAJOR FAULT IN ALIGNMENT WITH ACCC GUIDELINES KINGA CSILLA WILL ISSUE A FULL REFUND.
Orders placed outside of Australia are eligible for credit to the value of your items +15% or exchange.
AFTERPAY
Orders placed with Afterpay are only eligible for a store credit or exchange;
SALE ITEMS
Sale items including those purchased with a promotional code are final sale, are not eligible for refund, credit or exchange.
PROMOTIONAL CODE
Full priced items purchased with the WELCOME code for 20% off are eligible within Australia for credit or exchange however your promotion code will be forfeit and will not be re-issued.
Items purchased with any other promotional code are not eligible for credit or refund.
Sale items purchased in conjunction with any promotional code are not eligible for refund, credit or exchange.
GIFT CARDS
Gift Cards may not be returned;