Shipping

At Kinga Csilla HQ, we hustle to get your order out as quickly as we can — especially on launch days. Every order is picked and packed at our warehouse in Brookvale, NSW, and dispatched at 3pm on Mondays, Tuesdays, Wednesdays and Thursdays. Our warehouse is closed on Fridays.

We aim to dispatch all orders within 72 hours of purchase. During sale and promotional periods, please allow a little extra time.

If your order shows as Awaiting Courier Collection, rest assured it's packed and ready for its 3pm pickup.

Australian orders

Orders over A$250 are eligible for free standard shipping within Australia. Under A$250, standard domestic shipping is A$10 and express domestic shipping is A$20. We deliver within Australia using Australia Post, Aramex and Couriers Please.

International orders

Orders over A$250 are eligible for free shipping worldwide. Under A$250, international shipping is A$30 to New Zealand and A$35 to the rest of the world. We deliver globally with DHL Express International.

International customs and taxes

All international orders ship on a Delivered Duty Unpaid (DDU) basis. Import duties, taxes, VAT/GST and any customs brokerage or handling fees are set by the destination country and are payable by you, the recipient, directly to the carrier before delivery. These charges are not included in the product price or in any shipping paid at checkout, and we have no ability to calculate, pay, reduce or waive them.

We recommend checking the likely charges with your local customs authority before ordering.

Refused, unclaimed or undeliverable parcels

If duties and taxes are not paid, or the parcel is otherwise refused, unclaimed or undeliverable, the carrier will return it to us in Australia, abandon it, or destroy it.

Where a parcel is returned to us, we will refund the price paid for the goods less:

• the actual outbound shipping cost we incurred, including where your order qualified for free or discounted shipping (the promotion covers the cost at the time of despatch, not if the parcel is subsequently refused or unclaimed); and
• the carrier’s return-to-sender charge, plus any storage, customs processing, re-export, disposal or redirection fees billed to us.

These costs are charged to us by the carrier at commercial rates and are frequently higher than the original outbound freight. On recent international returns they have exceeded AUD $100 per parcel. Deductions reflect the amounts we are actually invoiced, and are itemised for you at the time of refund.

Refunds are processed once the parcel is back in our warehouse and the final carrier invoice is received, which can take four to six weeks. Where the carrier’s charges meet or exceed the value of the goods, no refund will be payable. Where a parcel is abandoned or destroyed by customs and not returned to us, no refund is payable.

Stolen or damaged parcels

Once your order leaves our Brookvale warehouse and is handed to the designated courier, responsibility for its safe and timely delivery passes to the courier company. Kinga Csilla does not guarantee delivery dates or timeframes.

While we'll always do our best to help, Kinga Csilla is not liable for issues that may arise during shipping, including misdelivery, lost packages or delays. If you encounter any delivery-related concerns, we encourage you to contact the courier company responsible for your order directly — and to reach out to us at hello@kingacsilla.com so we can support you where we can.