1. Read the returns conditions- found under 'Returns Policy' below.

2. Start a return - lodge it through our [Returns Portal](https://kingacsilla.loopreturns.com/).

3. Send your return to us - reuse your satchel if you can!

4. Return processing - allow up to 1–3 business days for us to process your return once received.

We hope you love your Kinga Csilla pieces, but understand that sometimes things don’t work out. Eligible items purchased online may be returned within 7 days of receiving your order for an exchange, store credit or refund.

If you choose store credit, you’ll receive an additional $20 AUD to put towards something new. Refunds incur a $9.95 AUD processing fee. Customers are responsible for all return postage costs.

All returned items must be unworn, unwashed and otherwise unused, with all original labels and tags attached.

Please note the following return exceptions:

• Jewellery cannot be returned.
• Sale items are final and cannot be returned for a refund, exchange or store credit. This includes permanently marked-down items and items purchased using a discount code, excluding our welcome code.
• Pre-Order items are ordered especially for you, they are not eligible for a refund. Pre-order items may be returned for an exchange or store credit only.

For the easiest and most streamlined return experience, please lodge your return through our Returns Portal. All returns must be submitted through the portal within 7 days of receiving your order.

Customers located in the EU or EEA may withdraw from an eligible online purchase within 14 days of receiving their order. This is separate from our standard returns process and allows you to request a refund in accordance with your statutory withdrawal rights.

To submit a withdrawal request, please select the link below and follow the prompts. Customers are responsible for return postage costs. Once your request has been submitted, you’ll receive confirmation by email.

Start your withdrawal here: EU Withdrawal

Once we have received your return, we will process the exchange within 1–3 business days. We are unable to hold items for exchange - all exchanges are subject to stock availability at the time your return is processed. If your requested item has sold out, you will be issued a store credit, valid for 3 years, so you can take your time finding new pieces to love.

If you choose store credit through our Returns Portal, you'll receive an additional $20 AUD credit as our way of saying thank you. Once we have received your return, we will process your store credit within 1–5 business days. Your credit is issued as a digital gift card, valid for 3 years, giving you plenty of time to find the perfect pieces to love.

Sale items are final and are not eligible for return, refund, store credit or exchange. Items that are permanently marked down, or purchased using a discount code (excluding the welcome code), are considered sale items and are therefore final sale.

All pre-orders are considered custom-made goods, as we would not have ordered them without your purchase. As such, pre-ordered items are not eligible for a refund - they can be returned for store credit or exchange only. This does not exclude your rights under Australian Consumer Law (ACL), as you may still have warranties or guarantees relating to the product's description, quality, and fitness for purpose.

Full payment is required at the time of placing a pre-order. If you choose to cancel your pre-order, a 20% cancellation fee will apply, and this amount will be forfeited from your refund.

Shipping for pre-orders is typically 4–8 weeks, though delays may occur due to circumstances beyond our control -including customs clearances, weather disruptions, or logistics delays.

Full payment is required at the time of placing a pre-order.

If you choose to cancel your pre-order, a 20% cancellation fee will apply, and this amount will be forfeited from your refund.

Shipping for pre-orders is typically between 4–8 weeks, though delays may occur due to circumstances beyond our control - including customs clearances, weather disruptions, or logistics delays.

At Kinga Csilla, we take great pride in the quality of our garments. If you believe your item is faulty, please lodge a claim through our Returns Portal within 7 days of receiving your order. Include clear photos and a brief description of the fault. Our team will assess your claim as a priority. If your item is confirmed faulty, we will replace it where possible - and if a replacement isn't available, a full refund will be issued in line with Australian Consumer Law.

If you would like to cancel an order, please contact us as soon as possible at hello@kingacsilla.com. Orders that have already been shipped cannot be cancelled. If your order has not yet been dispatched, we will do our best to accommodate your request. In the case of a pre-order cancellation, a 20% cancellation fee will apply, as outlined above.

We aim to always include a swatch image to provide an accurate colour representation of our garments. However, please note that studio and outdoor lighting, post-production editing, and individual device screen settings may cause slight variations in colour. These differences are not considered faults, but a natural part of the online shopping experience.