1. Read the returns conditions- found under 'Returns Policy' below.

2. Start a return - lodge it through our [Returns Portal](https://kingacsilla.loopreturns.com/).

3. Send your return to us - reuse your satchel if you can!

4. Return processing - allow up to 1–3 business days for us to process your return once received.

At Kinga Csilla, we accept returns on full-priced items for a refund, store credit or exchange, subject to the following conditions:

- All returns and exchanges must be lodged through our Returns Portal within 7 days of receiving your item(s). Requests made outside this period may not be accepted.
- Item(s) must be unworn, unwashed, and in otherwise unused condition, with all original labels and tags attached.
- Orders returned for a refund incur a 9.95 AUD processing fee per item returned.
- Customers who opt for store credit receive a $20 AUD bonus credit, applied automatically when completing the return through the portal.
- We do not accept returns on jewellery or sale items (including permanently marked-down products or items purchased using a discount code, excluding the welcome code).
- Please send your return via a traceable shipping method, with your Return Authorisation (RA) number clearly visible on the parcel. Customers are responsible for all return postage costs.

Once your return has been received, we will process your refund, exchange or store credit within 1–5 business days.

Start your return here: kingacsilla.loopreturns.com

Once we have received your return, we will process the exchange within 1–3 business days. We are unable to hold items for exchange - all exchanges are subject to stock availability at the time your return is processed. If your requested item has sold out, you will be issued a store credit, valid for 3 years, so you can take your time finding new pieces to love.

If you choose store credit through our Returns Portal, you'll receive an additional $20 AUD credit as our way of saying thank you. Once we have received your return, we will process your store credit within 1–5 business days. Your credit is issued as a digital gift card, valid for 3 years, giving you plenty of time to find the perfect pieces to love.

Sale items are final and are not eligible for return, refund, store credit or exchange. Items that are permanently marked down, or purchased using a discount code (excluding the welcome code), are considered sale items and are therefore final sale.

All pre-orders are considered custom-made goods, as we would not have ordered them without your purchase. As such, pre-ordered items are not eligible for a refund - they can be returned for store credit or exchange only. This does not exclude your rights under Australian Consumer Law (ACL), as you may still have warranties or guarantees relating to the product's description, quality, and fitness for purpose.

Full payment is required at the time of placing a pre-order. If you choose to cancel your pre-order, a 20% cancellation fee will apply, and this amount will be forfeited from your refund.

Shipping for pre-orders is typically 4–8 weeks, though delays may occur due to circumstances beyond our control -including customs clearances, weather disruptions, or logistics delays.

Full payment is required at the time of placing a pre-order.

If you choose to cancel your pre-order, a 20% cancellation fee will apply, and this amount will be forfeited from your refund.

Shipping for pre-orders is typically between 4–8 weeks, though delays may occur due to circumstances beyond our control - including customs clearances, weather disruptions, or logistics delays.

At Kinga Csilla, we take great pride in the quality of our garments. If you believe your item is faulty, please lodge a claim through our Returns Portal within 7 days of receiving your order. Include clear photos and a brief description of the fault. Our team will assess your claim as a priority. If your item is confirmed faulty, we will replace it where possible - and if a replacement isn't available, a full refund will be issued in line with Australian Consumer Law.

If you would like to cancel an order, please contact us as soon as possible at hello@kingacsilla.com. Orders that have already been shipped cannot be cancelled. If your order has not yet been dispatched, we will do our best to accommodate your request. In the case of a pre-order cancellation, a 20% cancellation fee will apply, as outlined above.

We aim to always include a swatch image to provide an accurate colour representation of our garments. However, please note that studio and outdoor lighting, post-production editing, and individual device screen settings may cause slight variations in colour. These differences are not considered faults, but a natural part of the online shopping experience.