At Kinga Csilla we accept returns on full priced items for a refund, store credit or exchange, subject to the following conditions:

We are contacted via email at hello@kingacsilla.com, within 7 days of you receiving your item/s. 

Item/s must be unworn, unwashed, and in otherwise unused conditions, with all original labels and tags attached.

Orders returned for a refund will incur a $9.95 AUD processing fee per item returned.

We do not accept returns of jewellery and sale items.

Please ensure your item/s are returned via a traceable shipment method and your RA number is visible on the return parcel. The customer is responsible for return postage charges.

Once we have received your return, we will process the refund, exchange or store credit. Please allow us up to 1-3 business days to process your return.

Once we have received your return, we will process the exchange. Please allow us up to 1-3 business days to process your return.

We are unable to hold onto any items for your exchange, as such items can only be exchanged where stock is available.

If your requested item has sold out by the time we process your return, you will be issued with a store credit. The credit will remain valid for 3 years, so you can take your time finding new pieces to love.

Once we have received your return, we will process the store credit. Please allow us up to 1-3 business days to process your return.

Store credits have an expiration of 3 years, giving you all the time you need to find the perfect pieces.

Sale items are final and are not eligible for return for a refund, store credit or exchange. Items permanently marked down, or items purchased using a discount code (excluding the welcome code), are considered sale items. 

All pre-orders are classified as a custom-made goods as we would not have ordered them if you had not purchased them, as such they are non-refundable. Pre-ordered items can be returned for a store credit or exchange. This does not exclude your rights under Australian Consumer Law (ACL) as you may still have warranties or guarantees on the products description, fit for purpose and quality. For more information on this please refer to the Australian Consumer Law rights of a consumer. 

All pre-orders are classified as custom orders and as such full payment is required on pre-orders. If you choose to cancel your order, you will forfeit 20% of your money.

Shipping of pre-orders is commonly between 4 to 8 weeks. However, pre-orders can be delayed, due to issues that may arise which are out of our control, such as Australian custom clearances, inclement weather or strikes.  

At Kinga Csilla we take pride in the quality of our garments. However, if you believe your item is faulty, please contact us at hello@kingacsilla.com and we will do our best to replace your item. In an instance where a replacement is not available, we will issue you a refund.

If you would like to cancel an order, please email us at hello@kingacsilla.com as soon as possible after placing your order. Orders that have already been shipped cannot be cancelled.

We aim to always include a swatch image to provide you with an accurate colour representation of our items. However, our studio and outdoor photoshoots, post-production editing, as well as different computer/phone screens may display colour variations.