RETURNS

RETURNS

We at Kinga Csilla want you to be completely happy with your online purchase.

If you change your mind, you are welcome to return your order back to us within 10 days. 

Return orders must be approved and sent with a Kinga Csilla issued RA number. Any returns sent without and RA# will not be assessed or opened and will be returned back to you RTS.

Kinga Csilla offers refunds within Australia only, exchanges (globally) and store credits to the total value of your returned items +15% (globally) subject to the following conditions:

To start your exchange, credit or refund process please email hello@kingacsilla.com

RETURNING CONDITION

Item/s must be returned in original condition, unworn, unaltered, unwashed and with all tags attached. If merchandise is returned despite these conditions your return will be sent back to you at an additional charge;

REFUNDS 

Full-priced items are eligible for a full refund if purchased within Australia, unless purchased with Afterpay;

Orders placed outside of Australia are eligible for credit to the value of your items +15% or exchange.

AFTERPAY

Orders placed with Afterpay are only eligible for a store credit or exchange;

FULL-PRICED

Full-priced items are eligible for refund, exchange or credit +15%. Please note, orders placed with Afterpay are only eligible for a store credit or exchange;

SALE ITEMS

Sale items including those purchased with a promotional code are final sale, are not eligible for refund, credit or exchange.

PROMOTIONAL CODE

Full priced items purchased with the WELCOME code for 20% off are eligible  within Australia for refund, credit or exchange however your promotion code will be forfeit and will not be re-issued.

Items purchased with any other promotional code are not eligible for credit or refund.

Sale items purchased in conjunction with any promotional code are not eligible  for refund, credit or exchange.

GIFT CARDS

Gift Cards may not be returned;