Shipping & Returns

RETURNS

We at Kinga Csilla hope you love your new purchase. Please let us know if you are unhappy, and we will happily exchange or issue a credit for future exchange.

Customers outside of Australia please email Hello@kingacsilla.com to facilitate your exchange. 

Customers within Australia can apply for a refund by filling out the form below. 

To get started, please select a return method below:

(AUS Only) Return for an instant refund with

Enter details below to get started

How to use Refundid

  • Enter your details

    Enter your details into the form below and fill out the Refundid form

  • Receive your refund

    Once completed, receive your full refund instantly

  • Ship your return back

    Ship your return back to the retailer using the provided return slip or an alternative method

Return for an exchange, store credit or normal refund

In order to make a return for an exchange, store credit or normal refund, please reach out to us via the email below:

hello@kingacsilla.com

All returns or exchanges must be posted to the address provided via email in response to return or exchange requests.

Return postage costs will be at your expense unless the item/s received are faulty or not as ordered.

*Sale items are not eligible for refund or exchange. If a full priced item has a promotional code applied to it, this qualifies it as a sale item.

 

We cannot accept liability for an item until it is returned, has been confirmed as faulty and meets the following criteria:

  • Item(s) must be returned within 7 days of receipt;
  • Goods must be in original condition, with all tags still intact.  Items soiled with makeup, dirt, food, tanning products etc will not be accepted.
  • Please retain proof of purchase (receipt) until the refund is processed. 
  • Exchanges can be made as a request only and this is subject to availability,  if your requested garment is not available then a credit note will be issued and you will be notified via email.
  • Kinga Csilla is not liable for fit discrepancies that may occur when comparing items to online models.
  • Please note, no refunds or exchanges are accepted on sale items or items purchased with a discount code.

What defines faulty?

  • Manufacturing faults.
  • Goods that are different to the goods that you ordered.
  • Goods that have defects that were not obvious or we did not bring to your attention.

In the event that items are faulty, Kinga Csilla can authorise a reimbursement of tailoring costs, up to a maximum value of $20 AUD. Please contact our Customer Care team at hello@kingacsilla.com before proceeding with the repair. Any costs exceeding this amount may be approved on an individual basis. Alternatively, Kinga Csilla offers an in-house repair service. Please contact Repairs at hello@kingacsilla.com should you have an item you would like to have mended.

SALES & OFFERS

Please note that Kinga Csilla reserves the right to end any promotions, sales or discount offers at any time.

COMPETITIONS

All competition winners – whether they be from Kinga Csilla or its associated labels, affiliates or sponsors – are responsible for the cost of any import duties or taxes associated with the delivery of their prize (including instances in which competition winners use a gift voucher to purchase a prize of their choice). Competitions cover the cost of the items won only and do not cover any incurred delivery or processing fees. This includes any competition where Kinga Csilla provides stock for its winners – including competitions run through the Kinga Csilla website, print, event or social media.

    SHIPPING + DELIVERY

    Orders under $100 aud:

    Customers are responsible for original shipping charges, all applicable custom and duty import fees for orders under $100 aud

    Orders over $100 aud:

    For orders over $100 aud Kinga Csilla will cover shipping charges including import and duty and customs for the following regions:

    Australia, USA, Canada, Europe, Hong Kong, Singapore.

    Customers in all other regions are responsible for all shipping and import  charges in their respective regions.

    By ordering from Kinga Csilla, in the case of an exchange or return you are responsible for the cost of return shipping back to Kinga Csilla. This also applies to any shipments that are refused by you at delivery. 

    * Free shipping in Australia for orders over $100, $10 flat rate shipping for orders under $100

    *International shipping to USA, UAE, Canada, Europe, HK and Singapore = FREE FOR ORDERS OVER $100 - AUD $25 Flat Rate for orders under $100.

    All other regions incur a flat rate $25 shipping fee.

    STOCK AVAILABILITY

    While Kinga Csilla makes every attempt to ensure that the online store reflects the availability of stock sometimes an item shown to be available may be out of stock. If an item you order is out of stock we will contact you as soon as possible and based on your preference, either cancel and refund that particular item or issue a store credit.

    CODE PROMOTIONS

    • only ONE coupon only can be applied per purchase. Code combinations are not accepted.  
    • Codes are one use per customer unless otherwise stated.
    • Kinga Csilla takes no responsibility for coupons that were not applied during the checkout process and discounts cannot be refunded after the fact. If you're having troubles with a coupon or promotion please contact hello@kingacsilla.com

    CARING FOR YOUR GARMENT

    At Kinga Csilla, we employ many artisanal or traditional handed finishes to our garments. This gives our pieces character and uniqueness. To extend the lifespan of your delicately finished Kinga Csilla garment we recommend that our garments  are hand washed separately or with similar colours in cold water and line dried.